Amenities and Services

A

Airport Information

The Tri-State Regional Airport is located about nine miles from the ECCC, near Exit 1 off I-64. Tri-State Airport is the host of two major carriers: US Airways and Delta Connection. These carriers serve the two hub cities of Charlotte and Cincinnati with more than 700 connecting flights to and from 160 additional cities.

ATM

Automatic teller machines are available 24 hours a day near the main entrance on the ground level and outside the cafeteria. The ATMs accept all MAC, CIRRUS and Star network cards and most major credit cards. If you have a problem with your transaction, please call the CHH Credit Union at 304-526-2097 between 7 a.m. and 4 p.m. Monday through Friday.

B

Bio-Ethics Consultants

Members of the Bio-Ethics Committee help patients, family and friends identify, analyze and resolve ethical issues related to patient care through information-gathering and discussion. Although the consultants do not make decisions for the people involved, they do offer advice, make recommendations and identify supportable options. Patients, family members and professionals remain responsible for their own decisions. There is no charge for ethics services. To speak to a bio-ethics consultant, please call 304-526-4860 or ext. 2049.

Birth Certificates

The birth certificates of all babies born at Cabell Huntington Hospital are on file at the:

Cabell County Courthouse
Office of Vital Statistics Room 108
750 Fifth Avenue
Huntington, WV 25701
Phone (304) 526-8631
Hours: Monday-Friday 8:30 a.m. - 4:30 p.m. (local time)

Bus Services

TTA provides transit services Monday through Saturday from 6:00 a.m. to 11:15 p.m. in the greater Huntington, West Virginia urban area. TTA buses travel from Huntington to Milton and Barboursville. The TTA information telephone number for all calls about regular bus route service is 304-529-RIDE. The telephone number for all calls about Dial-A-Ride service for the disabled is 304-529-7700.

Each time you board a TTA bus, your basic fare is only 50 cents. Exact change for your bus fare is required. There are two fare zones. If you travel in to or out of the Huntington city limits, there is an additional charge of 25 cents. Customers with a Medicare card ride for one-half the fare. Dial-A-Ride fares are twice the regular fare. Just call 304-529-RIDE for the exact fare for your bus trip with TTA.

The TTA Center is located on 4th Avenue at the intersection of 13th Street. View map

C

Cafeteria

The cafeteria is on the ground floor off the Cabell Huntington Hospital lobby. It is open daily, and the hours are posted. A patient's family members may purchase guest trays that will be delivered with the patient's tray. To order a tray, call 304-526-3017. More information and cafeteria menus

Chapel/Meditation/Prayer Room

The chapel is on the first floor off the Cabell Huntington Hospital lobby. Services are offered on special occasions as posted. The chapel remains open during the day so that anyone is welcome to visit and spend a few quiet moments in reflection.

Coffee Bar (Perk Place)

The coffee bar is located on the ground level in the atrium across from the hospital Gift Shop. Coffee, juice and pastries are available Monday through Friday from 6:30 a.m. to 3:00 p.m.

Correspondence

Mail is delivered daily to inpatient rooms. Stamps may be purchased at the Credit Union on the ground floor near the cafeteria or using the stamp machine in the atrium near the Gift Shop. Outgoing mail may be placed in the mailbox outside the entrance.

D

Directions

From Charleston, WV

  • Take I-64 West to Hal Greer Blvd - Exit 11
  • Make a right turn onto Route 10
  • Route 10 will become Hal Greer Blvd
  • Go through two lights and turn right at the third light
  • ECCC, Cabell Huntington Hospital and the Marshall University Medical School share a campus on the right side of Hal Greer Blvd

From Ashland, KY

  • Take I-64 East to Hal Greer Blvd - Exit 11
  • Make a left turn onto Route 10
  • Route 10 will become Hal Greer Blvd
  • Go through two lights and turn right at the third light
  • ECCC, Cabell Huntington Hospital and the Marshall University Medical School share a campus on the right side of Hal Greer Blvd

E

Ethics Consultation

Members of the Bio-Ethics Committee help family and friends identify, analyze and resolve ethical issues related to patient care through information-gathering and discussion. Although the consultants do not make decisions for the people involved, they do offer advice, make recommendations and identify supportable options. Patients, family members and professionals remain responsible for their own decisions. There is no charge for ethics services. To speak to a consultant, please call 304-526-4860 or 304-526-2049.

G

Gift Shop

The Gift Shops hours are:

  • Monday through Thursday: 9 a.m. to 7:30 p.m.
  • Friday: 9 a.m. to 5 p.m.
  • Saturday: 11 a.m. to 5 p.m.
  • Sunday: Noon to 5 p.m.

The CHH Gift Shop is operated by the Auxiliary. Flowers, magazines, books, cards, snacks, bottled water, jewelry, toys and a variety of gifts are for sale. A selection of Marshall University collectibles and sportswear items are also available. Proceeds from the Gift Shop help fund hospital projects. For more information, call 304-526-2114.

H

Hearing-Impaired Services

Deaf-Talk is a communication system to facilitate understanding between healthcare professionals and the deaf. DT Interpreting is an interpreting/translating service from English to 150 other languages. To use Deaf Talk or DT Interpreting, please call 304-526-2090 or speak to your healthcare professional.

Hotels

Some area hotels have graciously provided a "hospital rate" for family members of our patients. See "Lodging" for special accommodations available to family members of patients under certain circumstances.

Local hotels include:

  • TownePlace Suites by Marriott  View map
    157 Kinetic Drive, Huntington, WV
    304-525-4877
  • Pullman Plaza Hotel  View map
    1001 3rd Ave, Huntington, WV
    304-525-1001
  • Holiday Inn Hotel & Suites  View map
    800 3rd Ave, Huntington, WV
    304-523-8880
  • Super 8  View map
    3090 16th Street Rd, Huntington, WV
    304-525-1410
  • Red Roof Inn  View map
    5190 US Route 60, Huntington, WV
    304-733-3737
  • Ramada Limited  View map
    3140 16th Street Rd, Huntington, WV
    304-523-4242

I

Information

For information about the Cabell Huntington Hospital that is not listed here, please call 304-526-2000.

L

Language Assistance

Deaf-Talk is a communication system to facilitate understanding between healthcare professionals and the deaf. DT Interpreting is an interpreting/translating service from English to 150 other languages. To use Deaf Talk or DT Interpreting, please call 304-526-2090 or speak to your healthcare professional.

Lodging

See "Hotels" for a list of hotels that offfer a hospital rate for family members of our patients.

Ronald McDonald House of Huntington - http://www.mchouse.org
The Ronald McDonald House is located directly behind Cabell Huntington Hospital, on the other side of the Dialysis Center. It is a house where parents and siblings of pediatric patients can stay for a small fee while the child is receiving care at the hospital. Families who live more than 50 miles away from the hospital are eligible to stay there. Referrals to the Ronald McDonald House are made by physicians, nurses and clinical resource coordinators. Parents may contact the Ronald McDonald House directly, but the house manager will verify the need for a room by contacting the hospital. For more information, please call 304-529-1122.

Jeffrey George Comfort House - http://huntingtonhospitality.org
The Comfort House provides temporary lodging for relatives and supporting friends of seriously ill adult patients and qualified adult patients who live more than 50 miles from Huntington. Patients are referred from several area hospitals, and the house offers lodging for a small fee to relatives and friends who fit the guidelines. It has handicapped-accessible rooms and is located a few miles from the campus of Cabell Huntington Hospital. For more information, call 304-522-1832.

Lost and Found

Security keeps any items found on campus. Please contact Security to inquire about missing items or found items by calling 304-526-2223.

M

Medical Records

If you would like to request copies of your medical records, please complete an Authorization To Use/Disclose Health Information. This form can be downloaded or obtained from the Health Information Management Department located on the ground level of Cabell Huntington Hospital This form may also be mailed/faxed to you if it's more convenient; just provide us with a fax number or mailing address.

In Person: To request your records in person, please come to the Health Information Management Department located on the ground level of the hospital. Please bring a picture ID to prove your identity.

By Mail or Fax: To request your records by mail, please download and complete the Authorization To Use/Disclose Health Information. Be sure to have your signature notarized if you are not returning the form in person. You may fax your notarized request to 304-526-2012. You will be contacted if pre-payment is required. See applicable fees below. Mail forms to:

Cabell Huntington Hospital
ATTN: Health Information Management
1340 Hal Greer Boulevard
Huntington, WV 25701

Fees: Records being sent directly to a physician or healthcare provider are free of charge. All other copies will be billed through our copying service at a $10 retrieval fee plus .75/page.

Processing: Kindly allow approximately 10 days for records processing.

Questions? If you need additional information, feel free to call the Health Information Management Department Correspondence Section at 304-526-2259.

Meditation/Chapel/Prayer Room

The chapel is on the first floor off the Cabell Huntington Hospital lobby. Services are offered on special occasions as posted. The chapel remains open during the day so that anyone is welcome to visit and spend a few quiet moments in reflection.

N

Newspapers

You can buy daily editions of The Herald-Dispatch from the machine near the front entrance. Magazines are for sale in the Gift Shop.

P

Parking

Free parking for visitors and patients is available in lots next to and behind the hospital. See the parking map. Please do not park in reserved parking areas or in specially designated spots. Be sure to turn off your headlights and lock your doors. If you need an escort to your car, call Security at 304-526-2223. Courtesy shuttle service is available on campus from the parking lot to the entrance and from the entrance to the parking lot. For your convenience, you are invited to use our free valet parking service.

Patient Accounts

General billing questions can be addressed by calling 304-526-2175. If you wish to speak to a financial counselor about a payment plan, please call 304-526-6344.

Patient Advocacy

If you have questions or concerns about the course of your treatment at Cabell Huntington Hospital, please call our patient representative at 304-526-2273.

Prayer Room/Meditation/Chapel

The chapel is on the first floor off the Cabell Huntington Hospital lobby. Services are offered on special occasions as posted. The chapel remains open during the day so that anyone is welcome to visit and spend a few quiet moments in reflection.

R

Restaurants

Several fast food restaurants are on Hal Greer Boulevard within walking distance of the hospital, including McDonald's, Tudor's, El Ranchito and GD Ritzy's.

S

Security

Security guards are on duty 24 hours a day, seven days a week to serve our patients and visitors. To contact security, please call 304-526-2223.

Smoking Policy

To protect the health of Cabell Huntington Hospital patients, visitors, employees, physicians and volunteers, and to comply with local clean air regulations from the Cabell-Huntington Health Department, the entire Marshall University Health Sciences Campus, including Cabell Huntington and its satellite facilities, is tobacco free. Although this policy may create a hardship for patients, visitors and employees who smoke, as a healthcare facility, it’s important for the hospital to protect non-smoking patients, visitors and employees from the proven harmful effects of second-hand smoke. Patients who experience difficulty refraining from smoking should consult with their physician, who may be able to recommend substitutes during their stay. Patients who do not comply with the policy will be reminded of the tobacco-free policy by the hospital staff. Community members interested in getting help to stop smoking are invited to enroll in Cabell Huntington Hospital’s smoking cessation program by calling 304-526-2088 or 304-696-2935.

Snack Bar

A snack bar, open 24 hours a day, is on the ground level around the corner from the cafeteria across from the elevators near the north side of the hospital. The snack bar has vending machines stocked with snack foods and hot and cold beverages.

Social Work

Social workers are on duty Monday through Friday during regular business hours. To speak to a Social Work staff member, please call 304-526-2090. After hours, please go through the operator by dialing O.

T

Taxi

Local cab companies include:

  • Express Cab Company: 304-453-7000
  • Yellow Cab: 304-529-7131

Telephones

Cell Phones: Because cell phones may interfere with the functioning of some hospital equipment, there are restrictions on using them in parts of the facility. Please check with a staff member to be sure cell phone use is permitted in the area before turning your telephone on.

Public coin and credit card-operated telephones are in the atrium near the Harless Auditorium.

Translation Services

The hospital has access to interpreters for sign language more than 100 languages. Please ask a staff member for assistance or call 304-526-2090.

V

Valet Parking

Free valet parking is available Monday through Friday from 8:30 a.m. to 5 p.m. under the canopy in front of the hospital and at the main entrance of the Marshall University Medical Center. Please call 304-526-2555 or 2223.

Vending Machines

Vending machines can be found on the ground floor near the cafeteria opposite the elevators or near the Emergency Department waiting room on the first floor.

W

Wheelchairs

Wheelchairs are available near each entrance to the complex. Please pull your car up under the canopy and tell the security guard, transportation attendant or valet that you need a wheelchair.

  • Last updated: 04/11/2014
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